Shipping & Returns


SHIPPING

**Please note, all orders placed after 24/12/15 will be shipped on 11/01/16**


AUSTRALIA

NSW, ACT & VIC 
Flat rate shipping with Australia Post | $10

QLD, SA, NT & WA
Flat rate shipping with Australia Post | $15

Lighter items up to 500g 
(eg. cushion covers, tea towels, unframed prints, jewellery)
Flat rate shipping with Australia Post | $7

Please note:
Orders are sent within 1-3 business days, and will usually take an additional 1-5 business days to arrive. During peak times (such as Christmas) delivery may take longer than usual.

    NEW ZEALAND

    Airmail (up to 500g) | $11
    Airmail (500g - 2kg) | $25
    Airmail (over 2kg) | $40 

    Please note:
    Orders are sent within 1-3 business days, and will usually take up to 10 business days to arrive. During peak times (such as Christmas) delivery may take longer than usual.

    ALL OTHER COUNTRIES

    You can order through our website to the following countries: New Zealand, USA, Canada, UK, Germany, Sweden, Japan, China, Hong Kong, Singapore and Indonesia. Your shipping rate will be calculated automatically when you proceed through the checkout. We do ship to all other countries, but please email us prior to ordering for a location quote.

    Please note: International orders may be liable for local customs charges and taxes, which are outside of our control.


    RETURNS

    Please be aware that many of our items are handcrafted and made from materials such as wood where natural variation occurs. As such, please expect that there may be some variation in colour, texture, grain and shape with these products.

    If you have any questions about a product, please email info[at]tenthings.com.au before ordering and we will be more than happy to help.

    If you change your mind about a purchase, we will happily provide an exchange or refund, less shipping costs. Items must be returned to us in their original condition including all original packaging undamaged and unmarked. All postage and insurance costs are to be paid by the purchaser, including re-delivery of an exchanged product. We recommend that you return the product with a trackable and insured postage service and retain your tracking information until we have received your item. Ten Things will not be responsible for parcels sent back that are lost or damaged in transit. Upon receipt of your returned product, we will inspect it and confirm by email that your exchange or return has been processed. It may take up to 7 working days from confirmation of return to receive your funds. Please email info[at]tenthings.com.au to arrange your exchange or refund before sending your item back to us. 

    Exchanges and refunds are not available on sale items.

    If an item is found to be faulty or arrives damaged, please email info[at]tenthings.com.au with a photograph and description of your faulty or damaged item within 24 hours of delivery. If sufficient evidence is supplied, we will endeavour to replace your item as soon as possible. If the item is no longer in stock a refund may be granted, less shipping charges.