FAQ

About Ten Things

Where do you source your items from?
Our collection includes items from the UK, USA, Sweden, Finland, Japan, Israel and Australia. A number of our items are available exclusively from Ten Things in Australia. If you are interested in learning more about the origin of our products, please visit our Designers page.

Do you have a physical store?
Ten Things is an online store only, however, we take part in markets around Sydney and have held pop-up events in the past. Sign up to our newsletter here if you’d like to be kept updated with market dates and pop-up events. Alternatively you can follow along on Instagram or Facebook to stay in the know!

I would like more information about a product. How can I find out?
Once you are on the product page, simply click ‘Request More Info’ and fill in the contact form. Alternatively, you can email info[at]tenthings.com.au. We will respond to your enquiry as soon as possible. 

How often do you add new products?
We take time to refine and curate our collection and try to keep it small in order to simplify your online experience. We continue to carefully add to our collection, so please check back regularly.

How can I keep up to date with Ten Things news?
You can sign up to our newsletter here. You might also like to join us on Facebook, InstagramPinterest or Twitter.

Orders and Shipping

How much does shipping cost?
We provide flat-rates with Australia Post across Australia and New Zealand. We also ship internationally to all other areas. Please visit our Shipping page for detailed pricing and service options.

How long does delivery take?
Please visit our Shipping page for detailed information.

Can I request gift-wrapping? 
Of course! Simply leave us a note during check-out or email info[at]tenthings.com.au immediately after ordering. We also have a variety of greeting cards for sale. If you would like us to write in a purchased card on your behalf, please email us the message immediately after purchase.

How will my order be packed?
We take time to carefully pack each order. We use recyclable packaging where possible and try to reuse other packing materials, but our priority is always that your order arrives safely!

What is your returns policy?
Please be aware that many of our items are handcrafted and made from materials such as wood, where natural variation occurs. As such, please expect that there may be some variation in colour, texture, grain and shape with these products. If you have any questions about a product, please email info[at]tenthings.com.au before ordering.

If you change your mind about a purchase we do not offer refunds, but will happily provide an exchange within 7 days of delivery. Items must be returned to us in their original condition with all original packaging. All postage and insurance costs are to be paid by the purchaser, including re-delivery of exchanged product. We recommend that you return the product with a trackable postage service. Ten Things will not be responsible for parcels sent back that are lost or damaged in transit. Please email info[at]tenthings.com.au to arrange your exchange before sending your item back to us. Exchanges and refunds are not available on sale items.

What if my item arrives damaged or is faulty?
If an item is found to be faulty or arrives damaged, please email info[at]tenthings.com.au with a photograph and description of your faulty or damaged item within 24 hours of delivery. If sufficient evidence is supplied, we will endeavour to replace your item as soon as possible. If the item is no longer in stock a refund may be granted, less shipping charges.

The product I want is sold out. Will you be getting more in?
Please email info[at]tenthings.com.au to find out when the item will be back in stock.

Payments 

How do you accept payments? 
We accept credit card payments through our secure website. All transactions performed through our site are fully automated. Complete credit card details cannot be viewed by Ten Things or any outside party. All transactions are performed under 128 Bit secure socket layer (SSL) Certificate and all credit card data is encrypted.

We also accept payments through PayPal. PayPal is an easy and secure method of buying goods online. You can securely add funds to your PayPal account using your credit card, debit card or via bank transfer. If you don’t already have an account, creating one is quick and easy or you can simply complete the transaction as a guest. 

What currency am I shopping in? 
All prices on this website are quoted in Australian Dollars (AUD).

Large Orders and Commercial Enquires

Do you take commercial orders?
Yes! Please email info[at]tenthings.com.au with your enquiry and quantities.

I am a designer and would like to work with Ten Things
We are always interested in new products and ideas! Please email info[at]tenthings.com.au to get in touch. We do our very best to reply to all designer enquiries, but please be patient as this can sometimes take a bit of time.

Feedback

Ten Things constantly strives to provide the best online experience for our customers. If you have any feedback, or if there are any specific products that you are looking for, please email info[at]tenthings.com.au

Privacy

What is your privacy policy?
Ten Things recognises the importance of your privacy and will not disclose your personal information to any third party. When using the Ten Things website, we may require information from you to provide the best service possible. We will only use your personal details to process and deliver your order, and where you ask us to, such as our mailing list. When you enter sensitive information (such as credit card numbers) we encrypt that information using SSL technology.

Communications
If at any time you wish to unsubscribe from our mailing list, simply email info[at]tenthings.com.au with this request.